Cotton Passion is looking for an enthusiastic, motivated, talented, detail-oriented and highly organized "Customer Service Executive" with a wide range of skills for a multi-faceted role for our organization. 

This candidate must have at least one year’s experience in customer service department. 

Role/Responsibilities

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

• Follow up to ensure that appropriate actions were taken on customer’s requests.

• Refer unresolved customer grievances or special requests to designated departments for further investigation.