• IntelliasPro is a leading US based outsourcing company and committed to providing our employees with an enriching and rewarding environment.


• We are hiring excellent resources who can perform Customer Services for our English, Spanish and Russian based clients with full confidence.


• Candidates will be required to provide support Via following mediums.


• Voice Support


• Chat Support


• Email Support

Responsibilities

• A professional approach in answering Calls/Chats/Emails and provide information about products and services, taking input of issues and their redressal thereof.


• Ensure all quality perimeters are met on every phone call/chat and email.


• Maintaining records of transactions and interactions.


• Appropriate and timely follow-ups wherever required.


• Escalate unresolved queries to respective departments for accurate redressal.


• Attend all required training sessions and keep up to date on all products and services knowledge.

Requirements

• Exellent English, Russian or Spanish communication (verbal/written) and analytical skills.


• Good grip on MS Office tools such as Excel, Word, and PowerPoint.


• Team player with multi-tasking abilities. 


• Ability to identify opportunities and solutions for process improvement.


• A positive mind set.

Qualification

• Matric/O-A Level /Intermediate or Above.

Key Benefits:

• On Job Training


• Medical


• Provident Fund


• Paid vacation days Sick and Casual Leaves