ICABBI AND GHOST TRAINED CUSTOMER SERVICES REPRESENTATIVE FOR IN-BOUND CALL CENT  
C2O SMC Private Limited   More jobs from this company

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Job Title:   ICABBI AND GHOST TRAINED CUSTOMER SERVICES REPRESENTATIVE FOR IN-BOUND CALL CENT
Category:   Client Services
Total Positions:   35+
Job Location:   Islamabad
Gender:   No Preference
Minimum Education:   Bachelors
Career Level:   Entry Level
Minimum Experience:   2 Years3 Years
Apply By:   Nov 26, 2021
     
     
 
Job Description:

ICABBI AND GHOST TRAINED CUSTOMER SERVICES REPRESENTATIVE FOR IN-BOUND CALL CENTER


As a Customer Service Representative and face of our Company, you will be answering in-bound calls from UK Based Customers in proficient English (Preferably British Accent).



  • For this position you must possess strong working command over ICABBI and GHOST Software.

  • Strong British Accent English Knowledge is a must for this position.

  • Flexible to work in the Late Evening and Night Shifts.

  • Minimum Shifts are for 10 hours


YOU WILL BE REQUIRED TO DO:



  • Pick-up and Drop-off bookings.

  • Take secure payment instructions from the customer over the phone.

  • In case of an issue from both sides escalate the complaint to relevant. department and seek guidance on priority basis keeping the fact that customer is always right.

  • Swiftly handle Queries/Grievances from Drivers.

  • In this role you must have excellent communication skills (close listening and soft speaking) and while using your skills always consider 7 Points of Output to ensure the Quality based result to every single call received.

  • Take instructions from the customers for a specific vehicle as per his/her requirement.

  • Offer customers with timely and error free pricing.

  • If required, amend, and cancel active bookings on customer’s request, do as for reason and provide solution where required.

  • Liaison with UK Office i.e. Supervisor and Shift In-Charge to resolve any queries which may come-up.

  • Always meet a High Level of Customer Service and Satisfaction.

  • Handling customer complaints and feedbacks in an efficient manner which can and will increase our business volume.

  • Connect the Customer with the Driver to ensure a smooth and pleasant ride. The focus should always be on quality.

  • Pickup and Drop-off should always be accurate to maintain High-Quality standards.


Company Information
 
Company Name:  C2O SMC Private Limited
Company Description:
We see ourselves as an extension of your business, and we know the taxi business. C2O has evolved since our Founder and Visionary, Shahzad Ali, flew to Islamabad from Heathrow to setup what has now become the UK’s Number 1 Taxi customer experience center.

Along the bumpy road, not only have we changed the power and perception of outstanding in Pakistan, but we have taken the customer experience to the whole new level. We have achieved this milestone by building a thriving culture and investing in our talented employees.

The truth is we really care about our staff. Equipped with over a decade of contact expertise and powered by state-of-the-art technology, we strive to help taxi and courier companies in the UK to grow their business exponentially. We promise (literally put our money where our mouth is) to deliver a suitable customer experience for your customers. We do this through extensive ongoing training, careful onboarding, and modern support tools. By achieving this, we are able to assist you in making savings of approximately 60%. You are welcome.

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