We are looking for Team Lead Operations r with Excellent managerial skills along with sales experience on Final Expense  Auto campaigns. Having atleast 1.5 to 3 years of relevant experience in BPO Sales industry.

The role offered by the company entails:

•  Provide monthly/weekly/daily direction to the 360 support so all KPIs remain within acceptable benchmarks.
•  Provide training to the new staff for all clients or as required.
•  Assess team’s overall and individual’s performance and coach the team member to improve the efficiency of the operations.
•  Address disciplinary problems of team members according to company’s policies.
•  Strategize and execute action plans to handle any exceptional incident and/or situation.
•  Understand requirements of voice and non-voice support functions and deploy resources on those functions according to team member’s skill and requirements of the operations.
•  Schedule staff according to the required volume trends and expected volumes as shared by the management.
•  Handle leave requests, managing absenteeism with respect to the required bodies on chair
•  Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives
•  Handle sporadic projects with optimum efficiency
•  Plan, create a budget and execute all short term projects, as well as ramp-ups for on-going permanent clients or projects.
•  Correspond with the clients and facilitate them as and when required.
•  Compile reports to provide performance visibility to the management.
•  Correspond with internal domains to ensure smooth operations.
•  Able to work in night shift