Customer Service Representative  
Basecamp Data Solutions   More jobs from this company

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Job Title:   Customer Service Representative
Category:   Client Services
Total Positions:   20
Job Location:   Islamabad
Gender:   No Preference
Age:   18 to  years
Minimum Education:   Intermediate/A-Level
Career Level:   Experienced Professional
Minimum Experience:   2 Years
Salary Range:   PKR 60,000 to 80,000 per Month
Apply By:   Feb 24, 2023
     
     
 
Job Description:

Responsibilities

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
  • Collaborate and build relationships with customers to strengthen service competitiveness
  • Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
  • Follow standard processes and procedures when it comes to providing the solution.
  • Provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction.
  • Achieve superior customer engagement and ensure a significant improvement in customer experience.
  • Must be able to overcome objections and handle customer push backs.

Qualifications

  • Natural instinct to empathize with users
  • Excellent verbal and written communications skills
  • Native or bilingual spoken and written English skills
  • Detail-oriented

Company Information
 
Company Name:  Basecamp Data Solutions
Company Description:
We provide data management solutions for clients. We offer the cost benefits of offshore resourcing with the peace of mind and quality of dedicated local management. We design intelligent data management systems to maximize efficiency and robustness of client businesses. Our key business and systems analysts work with clients locally to develop the right data systems customers' need, not elaborate systems that hinder operational flexibility and efficiency. A major benefit our clients get with us is our local business and systems analysts match the client business needs with smart system designs to deliver optimal solutions for both short-term and long-term client goals.

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